How to return at Grade A Copenhagen

At Grade A Copenhagen you have a 14-day right of return from the day you receive your order.

If you wish to return, the products must be in the same condition as when purchased, and must be returned with any original label with the item number and in any original packaging.

How to return in Denmark

It's simple to return.

Returns in our store

You can return it physically in our store at HC Ørsteds Vej 22D, 1879 Frederiksberg. Remember to have your receipt ready.

Return via shipping

You can also return your purchase via parcel delivery.

Grade A Copenhagen charges DKK 49 to cover shipping costs for returns in Denmark. This will be automatically deducted from the amount refunded. See our terms and conditions for more information.

To return your purchase, do the following:

  • Log in to your account at Grade A Copenhagen
  • Enter your email, then you will be sent a one-time code by email that you use to log in.
  • Select the order from which you wish to make a return.
  • Select the return reason and submit the return request. You will finally receive a confirmation by email.
  • Once we have processed your return, you will receive a QR code that you must present at your nearest GLS or PostNord parcel shop when you return the package. Once you have sent the package from the GLS or PostNord parcel shop, we will take over and complete the return.
  • It may take up to 10 business days to process returns.
  • After processing, you will receive an email with a return receipt and the return amount will be paid out.
  • The refund takes between 2-10 business days depending on the payment method and bank.
  • Note: Grade A Copenhagen reserves the right to wait with the refund until the returned goods have been received or there is documentation that a return has been shipped and is on its way back.

How to return from other European countries

If you return a purchase from a European country other than Denmark, you must bear the costs of returning the goods yourself, including providing packaging that is suitable to prevent damage to the returned goods. To return your purchase from a European country other than Denmark, do the following:

  • Log in to your account at Grade A Copenhagen
  • Enter your email, then you will be sent a one-time code by email that you use to log in.
  • Select the order from which you wish to make a return.
  • Select the return reason and submit the return request. You will finally receive a confirmation by email.
  • Pack the item(s) securely and send them to

Grade A Copenhagen

HC Ørstedsvej 22D

1879 Frederiksberg C

Denmark

  • Once we have received your returned goods, we will issue the refund amount.
  • The refund takes between 2-10 business days depending on the payment method and bank.
  • Note: Grade A Copenhagen reserves the right to wait with the refund until the returned goods have been received or there is documentation that a return has been shipped and is on its way back.