Terms of Trade

General

Grade A Copenhagen's terms and conditions are based on Danish sales law.

 

Products

Grade A Copenhagen deals in vintage and second-hand clothing and accessories. All items are carefully selected with quality and sustainability in mind. Grade A Copenhagen offers selected items, which are most often unique and therefore only available in one size and one variant. 

 

Payment

Grade A Copenhagen uses common payment methods such as VISA, Mastercard, MobilePay as payment providers.

By paying and completing an order, you accept Grade A Copenhagen's terms and conditions (as explained on this page).

Payment for an order is made when the order is dispatched.

 

Personal data

You can safely shop with Grade A Copenhagen.

Grade A Copenhagen processes personal data in accordance with the Personal Data Act. This is done with the utmost respect and integrity, and no personal information will be passed on to third parties. We register information about you so that you can purchase goods, which includes personal data: Name, address, email address and telephone number. Your personal data is only stored for the period required for the execution of an order. If you have any questions about personal data, please contact us here.

 

Delivery

Goods purchased on gradeacopenhagen.com are shipped and delivered to Denmark and EU countries. We aim to dispatch your order within 1-2 working days.

Delivery in Denmark

Delivery to parcel shop costs DKK 49 and to private address costs DKK 69. For purchases over DKK 499, there is free delivery to a parcel shop. Delivery to a parcel shop is based on your specified delivery address, after which the order is sent to the nearest parcel shop for collection.

Delivery to the EU

Delivery to a private address costs DKK 75, corresponding to EUR 10.95. 

 

Invoice

Invoices are not included with the shipment of goods. Sustainability is part of our concept, and therefore we save paper. You will therefore only receive an invoice via email or SMS.

 

Return of purchase

At Grade A Copenhagen, customers have a 14-day return policy valid from the date of receipt.

The product must be in the same condition as when purchased, and returned with any original tag with item number and in any original packaging.


Return to our store (Copenhagen)

You can return physically to our store at H.C. Ørsteds Vej 22D, 1879 Frederiksberg. Remember to have your receipt ready. 

Return by shipping

Grade A Copenhagen charges a fee to cover shipping and handling costs in connection with returns. The fee is automatically deducted from the amount you are refunded in connection with the return. See our terms and conditions for more information.

Return fee, Denmark: DKK 49.

Return fee, other EU countries: DKK 75 (corresponding to 10.95 euros)

Do the following to return your purchase:

  • Log in to your account at Grade A Copenhagen
  • Enter your email, after which you will receive a one-time code by email, which you use to log in.
  • Select the order from which you wish to make a return.
  • Select the reason for return and submit the return request. You will finally receive a confirmation by email.
  • Once we have processed your return, you will receive a QR code, which you must show at your nearest GLS parcel shop when returning the package. Once you have sent the package from the GLS parcel shop, we will take over and complete the return.
  • It can take up to 10 business days to process a return.
  • After processing, you will receive an email with a return receipt and the refund amount will be paid out.
  • Refunds take between 2-10 business days depending on payment method and bank.
  • Note: Grade A Copenhagen reserves the right to wait with the refund until the returned goods have been duly received or there is documentation that a return has been sent and is on its way back. 

 

Gift cards

Gift cards for Grade A Copenhagen can be used on our webshop and in our store. Gift cards are valid as long as Grade A Copenhagen exists. Gift cards can be exchanged for cash for a fee of DKK 100.

 

Order behavior and responsible purchasing

At Grade A Copenhagen, we work with curated vintage items, where each product is unique and only exists in one copy. We see ourselves as part of a community where responsible consumption and respect for the products are central. We therefore reserve the right to contact customers in connection with an order if it is deemed to deviate from normal purchasing behavior, including when purchasing several similar items with a view to selection and subsequent return of the majority of the order. This is because unique items in such cases are temporarily removed from other customers, while unnecessary shipping and returns lead to increased environmental impact. We therefore encourage well-considered purchases, and for local customers, we recommend collection in-store, where it is possible to see and try on the goods before purchase. Grade A Copenhagen reserves the right in special cases to cancel or limit orders that do not comply with the above principles.

 

Complaints

Grade A Copenhagen only sells used goods and therefore does not accept complaints due to normal wear and tear, which must therefore be expected for a used item. As a customer of Grade A Copenhagen, you are thus aware that the purchased clothing is used and therefore must expect a certain amount of wear and tear. If you experience major faults and defects in a product, you have 24 months to notify Grade A Copenhagen thereof.