It must be safe to shop at Grade A Copenhagen, and secondhand goods must be exchangeable!

You can't always hit the mark with your purchase or with your gift - so of course you should be able to exchange and return your purchase.

At Grade A Copenhagen you have a 14-day right of return from the day of receipt.

The product must be in the same condition as when purchased, and must be returned with any original label with the item number and in any original packaging. The customer is responsible for the return shipping costs. When returning, it is important that you keep the receipt (e.g. text message from DAO or printed receipt from GLS).

It may take up to 10 business days to process your return. After processing, you will receive an email with a return receipt and the refund amount will be disbursed. The refund takes between 2-10 business days depending on the payment method and bank.