Terms and Conditions for Trade-in at Grade A Copenhagen

1. How Grade A Copenhagen's Trade-in works

Submit your request online
Fill out the form and register your clothes at gradeacopenhagen.com.

You will immediately receive:

a preliminary cash value estimate
a unique drop-off ID via email

The calculated estimate is indicative and non-binding.

We review your request
Within normally 2 business days, you will receive a response regarding which items we can purchase.

Handing in clothes.

A. Drop-off in store (free)
You hand in your approved clothes at our store at H.C. Ørsteds Vej 22D, 1879 Frederiksberg C. Opening hours Mon-Fri: 12:00-17:30. Sat: 10:00-15:00.

B. Shipping (DKK 59)

Fixed price regardless of weight
The customer covers the cost of DKK 59
The amount is non-refundable

Final quality assessment
Once we have received your clothes, we perform a final assessment.
You will normally receive a response within 2 business days.

All clothes approved: you receive cash payment
Some clothes approved: you receive cash payment once the rejected items have been collected within 14 business days
Rejected items: must be collected within 14 business days

2. General information

Grade A Copenhagen ApS
H.C. Ørsteds Vej 22D, 1879 Frederiksberg
CVR number: 44480271
Email: info@gradeacopenhagen.com

These terms and conditions apply to Grade A Copenhagen's trade-in concept, where private individuals can sell their clothes to Grade A Copenhagen.

3. Trade-in process

3.1. Online request
The customer submits a request via the form.
The system calculates a preliminary cash value and creates a drop-off ID.

3.2. Preliminary assessment
Grade A reviews the request (typically within 2 business days).
Response provided via email.

3.3. Hand-in / shipping / collection
The customer chooses a drop-off method.
The customer bears responsibility for the item until it is received by Grade A.

3.4. Final quality assessment
Final assessment conducted upon receipt.
The assessment is binding.

4. Brands and price level

The customer selects the brand during registration.

If the brand is not found, the customer can select “Other brand” and specify the price level.

Grade A reserves the right to:

change brand category and adjust price level

If changes are made:

the customer is informed before drop-off/shipping/collection
if the customer does not accept the change, the trade-in will not be completed

Lack of response from the customer is considered a rejection of Grade A Copenhagen’s offer to purchase the clothes.

5. Customer's responsibility upon hand-in

Clothes must be:

like new or in very good condition
freshly washed and/or dry-cleaned
without stains, holes, odors, or damage

Grade A Copenhagen may reject clothes based on:

condition
style
demand

6. Assessment and rejection

Assessment criteria:

brand
type
condition
style
demand

Grade A Copenhagen reserves the right to reject clothes without justification.

Clothes that have been handed in and cannot be purchased by Grade A Copenhagen:

are stored for up to 14 business days
must be collected before the deadline

If not collected:

ownership transfers to Grade A Copenhagen
clothes are donated, recycled, or destroyed

7. Right of withdrawal

The customer can withdraw the request to sell clothes right up until final approval.

After issuing payment:

the agreement is binding
ownership transfers to Grade A Copenhagen

8. Products and resale

Ownership transfers to Grade A Copenhagen upon final approval
Grade A Copenhagen sets the sales price freely
The customer has no claim to insight into resale
Unsold items remain the property of Grade A Copenhagen

9. Disputes and liability

The agreement is subject to Danish law
Venue: The City Court of Copenhagen

10. Personal data (GDPR)

Data is used for:

processing requests
customer communication
bookkeeping

Data is stored in accordance with legislation. See also our privacy policy.

11. Changes to terms and conditions

Grade A Copenhagen may update the terms continuously. The applicable version is available at gradeacopenhagen.com.